Warranty
Warranties against defects in materials and or workmanship are established and honoured for one year.

Service
We work hard and have a proven track record ensuring that all on-line orders placed are dispatched within 2 working days of receipt of order. The larger / heavier on-line orders are dispatched within 7 working days. Trade quantity orders are dispatched within 7 days. All orders in the UK are sent by Royal Mail / Parcelforce 48hr service and Export Orders by Parcelforce International unless specified. All on-line orders are acknowledged by return of email giving delivery / consignment number(s) where applicable / courier details and expected delivery date. Trade / Account orders are always acknowledged with an order confirmation to their purchasing department with full delivery information. If your parcel is unfortunately delayed or not delivered within 14 days of placing your order you must notify us so that we can investigate on your behalf. NO claim for non-delivery of goods will be accepted unless we have been informed by you, in writing / email within 14 days of placing your order that your goods have not arrived although we would continue to do everything we can to ensure delivery is completed

Safe Shopping
This site uses a secure server for all credit card transactions. In the unlikely event of un-authorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules / procedures.

Crediting Your Returns
Shelford Design will credit your credit card account once the items are received and checked. Please allow 10-14 days for credit to be given.

Trade
Trade / Business Account Terms and Conditions available on request. Call 07767 484 465.